Frequently Asked Questions

Everything you need to know about your Medichecks shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like earrings and intimate wear cannot be returned.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these against your own body measurements for the most accurate fit.

Can I track my package once it has shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the materials used in your clothing sustainably sourced?

We are committed to ethical fashion. Many of our collections utilize organic cotton and recycled polyester; check the 'Sustainability' tab on individual product pages for specific material details.